Refund and Cancellation Policy

This refund and cancellation policy explains how Cotton Candy Station, a brand of Time Plus Q Technologies Private Limited, handles the requests for refunds and cancellations from our customers who purchase our products or services through our website https://cottoncandystation.in/ or other channels.

Please read this policy carefully before placing an order with us. By placing an order with us, you agree to be bound by this policy. If you have any questions or concerns about this policy, please contact us at contact@cottoncandystation.in.

Refund Policy

We offer a full refund for any product that is defective, damaged, or incorrect upon delivery. If you receive such a product, please contact us within 24 hours of delivery with your order number and a photo of the product. We will arrange for the product to be returned to us and issue a refund to your original payment method within 14 days of receiving the returned product.

We do not offer refunds for any product that is not defective, damaged, or incorrect upon delivery, unless otherwise stated on the product page. For example, we do not offer refunds for perishable products, customized products, personalized products, or products that are on sale, clearance, or promotion.

We also do not offer refunds for any service that has been completed or partially completed, unless otherwise stated on the service page. For example, we do not offer refunds for catering services, event management services, or delivery services.

Cancellation Policy

You can cancel your order for any product or service within 24 hours of placing the order by contacting us at contact@cottoncandystation.in with your order number. We will cancel your order and issue a refund to your original payment method within 14 days of receiving your cancellation request.

You cannot cancel your order for any product or service after 24 hours of placing the order, unless otherwise stated on the product or service page. For example, you cannot cancel your order for perishable products, customized products, personalized products, or products that are on sale, clearance, or promotion.

You also cannot cancel your order for any service that has been completed or partially completed, unless otherwise stated on the service page. For example, you cannot cancel your order for catering services, event management services, or delivery services.

Changes to This Policy

We reserve the right to modify this policy at any time without prior notice. Any changes to this policy will be posted on our website and will be effective immediately upon posting. Your continued use of our website or services after any changes constitutes your acceptance of the modified policy.

If you have any questions or feedback about this policy or our website or services, please contact us at:

Time Plus Q Technologies Private Limited
No. 33, 7th cross, Koramangala 6th block
Bengaluru, Karnataka 560095
India
Email: contact@cottoncandystation.in
Phone: +91-8147021211

This policy was last updated on August 22, 2023.

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Refund and Cancellation Policy