Terms and Conditions

Welcome to Cotton Candy Station, a brand of Time Plus Q Technologies Private Limited. By accessing or using our website https://cottoncandystation.in/ or our services, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, you must not access or use our website or services.

These terms and conditions apply to all users of our website and services, including customers, visitors, merchants, vendors, and content contributors. Please read these terms and conditions carefully before accessing or using our website or services.

We reserve the right to modify these terms and conditions at any time without prior notice. Your continued access or use of our website or services after any changes constitutes your acceptance of the modified terms and conditions. It is your responsibility to review these terms and conditions periodically for updates.

1. Products and Services

We offer a variety of products and services related to cotton candies and other food items. You can browse, order, and purchase our products and services through our website or other channels. We make every effort to display our products and services accurately on our website, but we cannot guarantee that the colors, images, descriptions, prices, availability, and other information are accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

We also reserve the right to limit the quantities of any products or services that we offer. All products and services are subject to availability and we cannot guarantee that we will be able to fulfill your order. We may refuse any order you place with us for any reason. We may also cancel any order that has already been accepted by us for any reason. In such cases, we will notify you by email or phone and issue a refund if applicable.

2. Payment Terms

You agree to pay the prices for the products and services that you order from us, as well as any applicable taxes, shipping fees, and other charges. You can pay for your order using the payment methods that we accept on our website or other channels. You must provide us with accurate and complete payment information when placing your order. You authorize us to charge your payment method for the total amount of your order. If your payment method is declined or invalid, we may cancel your order and contact you to arrange an alternative payment method.

We use third-party payment processors to process your payments. We are not responsible for the security or performance of these payment processors. You agree to comply with their terms and conditions and privacy policies when using their services.

3. Delivery Terms

We deliver our products to the delivery address that you provide when placing your order. You are responsible for ensuring that the delivery address is correct and complete. We are not liable for any delays, losses, damages, or costs caused by incorrect or incomplete delivery addresses.

We use third-party delivery partners to deliver our products. We are not responsible for the security or performance of these delivery partners. You agree to comply with their terms and conditions and privacy policies when using their services.

We will provide you with an estimated delivery date when you place your order. However, this is only an estimate and we cannot guarantee that your order will be delivered on or by that date. We are not liable for any delays, losses, damages, or costs caused by factors beyond our control, such as weather conditions, traffic conditions, accidents, strikes, riots, wars, pandemics, or other events.

You are responsible for inspecting the products upon delivery and notifying us immediately if there are any defects, damages, errors, or missing items. If you do not notify us within 24 hours of delivery, we will assume that you have accepted the products as delivered and that they are in good condition.

4. Return and Refund Policy

We want you to be satisfied with our products and services. If you are not happy with your purchase for any reason, you may return it to us within 7 days of delivery for a refund or exchange, subject to the following conditions:

• The product must be unused, unopened, undamaged, and in its original packaging.
• The product must have a valid receipt or proof of purchase.
• The product must not be perishable, customized, personalized, or otherwise non-returnable.
• The product must not be on sale, clearance, or promotion.

To initiate a return, please contact us at contact@cottoncandystation.in with your order number and reason for return. We will provide you with instructions on how to return the product to us. You are responsible for paying the shipping costs for returning the product. Shipping costs are non-refundable.

We will inspect the returned product upon receipt and notify you of the approval or rejection of your refund or exchange request. If your request is approved, we will process your refund or exchange within 14 days of receiving the returned product. Your refund will be issued to your original payment method. Your exchange will be shipped to your original delivery address.

We reserve the right to refuse any return or refund request that does not comply with these conditions or that we deem to be fraudulent, abusive, or unreasonable.

5. Intellectual Property Rights

We own or have the rights to all the intellectual property on our website and services, including but not limited to the trademarks, logos, names, designs, images, texts, graphics, videos, audios, software, and other content. You acknowledge and agree that these intellectual property rights are our exclusive property and that you have no rights or interests in them.

You may access and use our website and services for your personal and non-commercial use only. You may not copy, reproduce, distribute, transmit, display, perform, publish, modify, create derivative works from, or exploit any of our intellectual property without our prior written consent. You may not use any of our intellectual property for any purpose that is unlawful, infringing, defamatory, obscene, abusive, or otherwise objectionable.

You grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and sub-licensable license to use, reproduce, distribute, transmit, display, perform, publish, modify, create derivative works from, and exploit any content that you post, upload, submit, or otherwise make available on our website or services. You represent and warrant that you own or have the rights to such content and that such content does not violate any third-party rights or applicable laws.

6. User Conduct

You agree to access and use our website and services in a lawful and respectful manner. You agree not to:

• Violate any applicable laws or regulations.
• Impersonate any person or entity or misrepresent your identity or affiliation.
• Harass, abuse, threaten, defame, slander, libel, or otherwise harm any person or entity.
• Transmit or upload any content that is unlawful, infringing, defamatory, obscene, abusive, or otherwise objectionable.
• Transmit or upload any content that contains viruses, worms, Trojans, or other malicious code or programs that may damage or interfere with our website or services.
• Interfere with or disrupt the operation of our website or services or the servers or networks that host them.
• Attempt to gain unauthorized access to our website or services or any accounts, systems, or data associated with them.
• Attempt to probe, scan, or test the vulnerability of our website or services or any accounts, systems, or data associated with them.
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of our website or services.
• Use any automated means, such as bots, crawlers, spiders, or scrapers, to access, collect, or monitor any data or content from our website or services.
• Use our website or services for any commercial purposes without our prior written consent.

We reserve the right to monitor your access and use of our website and services and to take any action that we deem appropriate in response to any violation of these terms and conditions. We may suspend, terminate, or limit your access and use of our website and services at any time without notice or liability. We may also remove, edit, or disable any content that you post, upload, submit, or otherwise make available on our website or services at any time without notice or liability.

7. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis. We make no warranties of any kind, expressed or implied, regarding the quality, accuracy, reliability, availability, security, performance, or suitability of our website and services for your needs. We disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, and title to the fullest extent permitted by law.

We do not warrant that our website and services will be uninterrupted, error-free, virus-free, or free from defects. We do not warrant that any errors or defects will be corrected or that your use of our website and services will result in any specific outcomes or benefits. Your access and use of our website and services are at your sole risk and discretion.

Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last. so the above disclaimer may not apply to you.

8. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising from or relating to your access and use of or inability to access and use our website and services, including but not limited to losses of revenue, profits, data, goodwill, or other intangible losses.

This limitation of liability applies whether the damages are based on contract, tort, negligence, statute, or otherwise, and whether we have been informed of the possibility of such damages.

This limitation of liability applies even if our remedies fail of their essential purpose.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, subsidiaries, directors, officers, employees, agents, partners, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising from or relating to your access and use of our website and services, your violation of these terms and conditions, your violation of any third-party rights or applicable laws, or your content that you post, upload, submit, or otherwise make available on our website or services. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defenses.

10. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India for any dispute arising from or relating to these terms and conditions or your access and use of our website and services. You waive any objection to such jurisdiction or venue.

11. Severability

If any provision of these terms and conditions is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be modified to the extent necessary to make it valid and enforceable, or if such modification is not possible, such provision shall be severed from these terms and conditions. The remaining provisions of these terms and conditions shall remain in full force and effect.

12. Waiver

No waiver of any provision of these terms and conditions by us shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these terms and conditions shall not constitute a waiver of such right or provision.

13. Entire Agreement

These terms and conditions constitute the entire agreement between you and us regarding your access and use of our website and services. These terms and conditions supersede any prior or contemporaneous agreements, communications, representations, or understandings between you and us regarding your access and use of our website and services.

14. Contact Us

If you have any questions or feedback about these terms and conditions or our website or services, please contact us at:

Time Plus Q Technologies Private Limited
No. 33, 7th cross, Koramangala 6th block
Bengaluru, Karnataka 560095
India
Email: contact@cottoncandystation.in
Phone: +91-8147021211

These terms and conditions were last updated on August 22, 2023.