Shipping Policy
This shipping policy explains how Cotton Candy Station, a brand of Time Plus Q Technologies Private Limited, ships and delivers the products that you order from our website https://cottoncandystation.in/ or other channels.
Please read this policy carefully before placing an order with us. By placing an order with us, you agree to be bound by this policy. If you have any questions or concerns about this policy, please contact us at contact@cottoncandystation.in.
Shipping Options and Costs
We offer the following shipping options and costs for our products:
- Standard Shipping: This option takes 2 to 4 business days to deliver your order within India. The cost is ₹70 for orders below ₹500 and free for orders above ₹500.
We use reputable and reliable third-party carriers to ship our products, such as India Post, FedEx, DHL, etc. We are not responsible for the security or performance of these carriers. You agree to comply with their terms and conditions and privacy policies when using their services.
Shipping and Processing Time
We process and ship your order within 24 hours of receiving it, except on weekends and public holidays. You will receive a confirmation email with a tracking number once your order is shipped. You can use the tracking number to track the status and location of your package on the carrier’s website.
We make every effort to deliver your order within the estimated time frame, but we cannot guarantee that your order will arrive on or by a specific date. We are not liable for any delays, losses, damages, or costs caused by factors beyond our control, such as weather conditions, traffic conditions, accidents, strikes, riots, wars, pandemics, or other events.
Delivery Address and Signature
We deliver our products to the delivery address that you provide when placing your order. You are responsible for ensuring that the delivery address is correct and complete. We are not liable for any delays, losses, damages, or costs caused by incorrect or incomplete delivery addresses.
Some of our products may require a signature upon delivery. If you are not available to sign for your package, the carrier may leave a notice or attempt to deliver it to a nearby location or neighbor. You are responsible for following up with the carrier to arrange for redelivery or pickup of your package.
If you fail to receive or collect your package within a reasonable time frame, the carrier may return it to us. In such cases, we will notify you by email or phone and issue a refund minus the shipping costs.
Missing or Damaged Packages
If your package is missing or damaged upon delivery, please contact us within 24 hours of delivery with your order number and a photo of the package. We will investigate the issue and provide you with a solution as soon as possible.
Depending on the situation, we may offer you one of the following options:
- Reshipment: We will reship your order at no extra cost to you.
- Refund: We will refund your order amount minus the shipping costs.
- Replacement: We will replace your product with a similar or equivalent product at no extra cost to you.
We reserve the right to refuse any missing or damaged package claim that does not comply with these conditions or that we deem to be fraudulent, abusive, or unreasonable.
Restrictions and Exclusions
We ship our products worldwide, except to some countries and regions that are subject to sanctions, embargoes, trade restrictions, or other legal limitations. You can check the list of these countries and regions on the carrier’s website before placing your order.
We also do not ship our products to PO boxes, APO/FPO addresses, military bases, hotels, hostels, prisons, or other non-residential addresses. You must provide us with a valid residential or commercial address when placing your order.
You are responsible for complying with the customs laws and regulations of your destination country when ordering our products. You are also responsible for paying any import duties, taxes, fees, or charges that may apply to your order. We are not liable for any delays, losses, damages, or costs caused by customs clearance issues.
Changes to This Policy
We reserve the right to modify this policy at any time without prior notice. Any changes to this policy will be posted on our website and will be effective immediately upon posting. Your continued use of our website or services after any changes constitutes your acceptance of the modified policy.
Contact Us
If you have any questions or feedback about this policy or our website or services, please contact us at:
Time Plus Q Technologies Private Limited
No. 33, 7th cross, Koramangala 6th block
Bengaluru, Karnataka 560095
India
Email: contact@cottoncandystation.in
Phone: +91-8147021211
This policy was last updated on September 26, 2023.
